Telephone Sales Training (1-2 days)

This programme covers all the fundamental points of using the telephone to win business or to communicate with customers. In addition to the sales functions customer services issues are dealt with. It is suitable for all who have customer contact on the telephone. It is particularly suited to Internal Sales and Business Development staff. It is also suited to those who are involved in customer service positions.

·  Telephone technique

·  Selling on the telephone

·  Opportunities for developing business

·  Planning

·  Making Appointments

·  Positive Mental Attitude

·  How to handle difficult customers

·  Using your voice and controlling the conversation

·  Overcoming objections

·  Following up